Returns and Disposal

Return Policy

Avation Medical may accept returns for Vivally System Patient kits purchased from Avation Medical, Inc. (“Avation”) in accordance with the terms of this policy. This return policy applies only to the complete Vivally Patient Kit.This policy does not apply to the purchase of any individual components sold separately or other products sold by Avation that are not included in the original Vivally Patient Kit. Avation reserves the right to change this policy at any time without notice.

For a Vivally Patient Kit to be eligible for return, the user account associated with the Vivally Patient Kit must be in good standing. A Vivally Patient Kit, unopened or opened and used, may be returned to Avation Medical for a refund of the total payment amount within thirty (30) days from the date of shipment or if a patient’s insurance claim has been denied after exhausting all appeals. For an unopened product to be eligible for return, the security sticker on the Vivally box must be intact. For an opened and/or used product to be eligible for return, the controller must not have any physical damage and the System must have been utilized by the patient for at least one completed therapy session per week during the duration of ownership.

To return a Vivally Patient Kit in accordance with the foregoing, you may contact Avation Customer Care via phone ((888) 972-5694), email (customercare@avation.com), or use the web portal to request a returned materials authorization (“RMA”) number. After approval by Avation and upon receiving an RMA number, the Vivally Patient Kit must be sent to Avation at the following address, including a reference to the applicable RMA number, and postmarked within the timelines set forth above (as appropriate): Attn: Avation Returns, RMA # _____, 1375 Perry Street, Columbus, OH 43201. Upon receipt of a returned Vivally Patient Kit, Avation will validate such return for compliance with this return policy, and, if accepted as an eligible return (at Avation’s sole discretion), the appropriate refund will be credited back to the user’s original method of payment within fifteen (15) business days of receipt of such returned Vivally Patient Kit by Avation.

Returns that do not meet the criteria set forth in this return policy are subject to a partial refund and/or no refund at all at Avation’s sole discretion.

Disposal

The Vivally Garment, Gel Cushions and Docking Station and associated cable do not contain hazardous materials and may be disposed of in the trash.

The Vivally Controller contains a lithium-ion battery and must be disposed of according to national, state, and local regulations.

Alternatively, Vivally Controllers may be returned to Avation Medical for proper recycling and/or disposal. You may request a return label by contacting customercare@avation.com. Simply attach the return label to a package with the Controller enclosed and ship it back to Avation Medical. Upon receipt, Avation Medical will process your old device for component recycling to help conserve the world’s resources and minimize adverse effects on the environment.